Refund Policy
When a subscription can be refunded, how to ask, and how long the money takes to come back.
1 Scope
This policy covers every paid SafeTunnels purchase: Premium subscriptions on any billing period, and the one-time lifetime ad removal. Which rules apply depends on where you paid.
2 Web card payments
If you paid by card on this website, you can request a full refund within 14 days of the charge, provided the plan has seen only incidental use. We do not require you to explain why.
After 14 days, a subscription can still be cancelled at any time — it then simply stops renewing, and access continues until the end of the period you already paid for.
3 Google Play purchases
Purchases made through Google Play are billed by Google, so refunds follow Google Play's own policy and are requested through your Google Play order history. We cannot issue a refund for a Play purchase directly, but we will help you through the process and confirm the details Google asks for.
4 Wrong account key
Web checkout links your purchase to the account key you paste before paying, which is why we verify that key against our records first. If a payment still ended up on the wrong installation, contact us with the payment reference and the correct key — we move the entitlement rather than making you pay twice.
5 What is not refundable
- Billing periods that have already been fully used
- Purchases where the service worked as described and the request falls outside the 14-day window
- Accounts suspended for violating the Terms of Service
Statutory consumer rights in your country always take precedence over this section.
6 How to request a refund
Email us with the payment reference from your receipt, the account key the purchase was made for, and a one-line description of the problem. That is everything we need — there is no form to fill in.
7 Processing times
We answer refund requests within 48 hours. Approved card refunds are issued immediately on our side and typically appear on your statement within 5–10 business days, depending on your bank. Questions about a specific request go to lalehmb1985@gmail.com.