Help Center

Support

Answers to the most common SafeTunnels questions, and a direct line to us for everything else.

Subscription Issues

Trouble upgrading, being charged, or your Premium status not reflecting in the app.

Reconnect an existing Premium subscription after reinstalling the app.

Moved to a new phone and need help carrying your subscription over.

Understanding what the traffic usage numbers in the app mean and how they're used.

The app won't connect, keeps dropping, or feels slower than expected.

Ask what data is stored about your installation, or request it be deleted.

Browse the full FAQ for detailed answers, or reach out directly — we read every message.